IFMA Corporate Facilities Council

Facility managers are usually left out of the party

by interior designers and architects when the facilities are being built. They are very often left to maintain what is handed over to them. Facility Managers often feel their lack of input in the beginning of the process is a missed opportunity and they are right! Interior designers and architects love to build, but often lack the expertise or consideration of the maintenance implications. Here are some critical approaches you can take to help influence your current and future wayfinding and signage programs and ensure that you have a seat at the table.

PRESENTERS

Dickson Keyser Principal / Director of Design

As Director of Design for the GNU Group, Dickson develops creative strategies, provides design direction and manages the execution of design solutions for the firm’s branding, environmental graphic and print communications programs. Dickson began his career with the GNU Group over a decade ago, as a member of the design team. Dickson is well versed in the technology and science of environmental graphics and his creative solutions balance creative flair with pragmatic and workable solutions.

Kevin Wilhelm Senior Vice President

As Senior Vice President for the GNU Group, Kevin oversees the strategic growth and operations of the firm and serves as a key advisor on special projects. Kevin’s 27-year career has been a dynamic progression, originally starting as a graphic designer focused on branding marketing and user experience. He later transitioned to management and leadership for various creative service firms. Kevin joined GNU as Senior Vice President and a member of the firm’s leadership team, and more recently oversaw the firm’s successful acquisition by Impec Group.

About GNU Group

GNU Group has a 40-year plus history of impacting people’s lives by effectively planning, designing and implementing Environmental Branding, Wayfinding and Signage solutions.

SUMMARY

In March of last year, IFMA’s Corporate Facilities Council began a series of webinars on covid response strategies just as the pandemic was beginning to accelerate in the United States. The CFC experienced record-breaking attendance and views of these webinars as the FM community was struggling to get a handle on an informed response plan. Two months into the pandemic, the CFC devoted a webinar to “Separating Fact from Fiction” as the marketplace was adapting and pivoting to provide support and solutions to FMs.

Now one year later, the CFC is taking a look back at what we have learned and where our predictions were accurate or off-the-mark. We will also look into the future at emerging technologies and solutions for the workplace that have been shaped and influenced by the events of the past year. Once again, nationally-recognized Certified Industrial Hygienist, David Brinkerhoff of Forensic Analytical Consulting Services, Inc. will be reuniting with the CFC’s Wayne Whitzell to take and evidence-based look back and a look forward as we enter a future that has fundamentally shifted over the past year.

PRESENTERS

David Brinkerhoff, CIH, CIEC
Forensic Analytical Consulting Services (FACS)

David has over 17 years of increasing leadership roles within the environmental health, industrial hygiene and hazardous building materials consulting community, while serving a wide array of clients in both the litigated and non-litigated environments. Over the course of his career, he has built a broad range of exposure assessment experience including indoor air quality investigations, building and HVAC system evaluations, evaluating engineering controls and assessing various physical, chemical and biological exposures. He has extensive asbestos abatement and mold remediation project oversight experience for numerous industry sectors including, healthcare, defense, property management, hospitality, higher education and insurance agencies.

As a senior member of the technical team, David provides QA/QC oversight on project reports, client hazard communication and services related to industrial hygiene inspections and assessments. David’s understanding of the standard of care in industrial hygiene is the result of having evaluated hundreds of investigation strategies and sampling plans, as well as interfacing and collaborating with some of the top names within the industrial hygiene community.

Wayne Whitzell, LEED®AP, BEP, GBO EVP
DFS Green

Wayne Whitzell has been an active member in IFMA since 2000. He is IFMA’s 2018 International Distinguished Member of the Year. In 2015, he was selected as IFMA’s Associate of the Year at IFMA’s World Workplace in Denver and was selected as IFMA’s Distinguished Author of the Year in 2016. He is the current Programs chair for IFMA’s Corporate Facilities Council and the Past President of IFMA East Bay. Over the years, he has held various chapter positions such as Sustainability Committee Chair, Website Chair, and Sacramento Valley Chapter Vice President. He has presented at several World Workplace conferences and many IFMA chapter and council events around the USA. He supports the IFMA Foundation initiatives by routinely speaking at local schools and colleges about a career in FM. Wayne holds credentials as a LEED®AP, Business Energy Professional (BEP), and is a certified Green Business Operator (GBO).

As FM’s are your C-Suites asking what is being done to ready the workplace for your employees to return safely?

Synopsis: The global pandemic has fundamentally changed how we live, learn, and work. People have new needs and expectations, requiring shifts in the way we think about buildings and the workplace. Since the pandemic shuttered offices, schools and communities─Steelcase has been doing ongoing research. Partnering with MIT on 8 primary studies in 10 countries, we’ve talked to more than 32,000 people and have analyzed 8,000 floor plans (with 40,000 workstations)? and our research is continuing now every quarter across the globe.

Speaker Bio: With over 23 years experience in commercial interiors, Christian Flanders is a nationally recognized presenter on strategic workplace design. Most recently he was a featured speaker at IFMA’s World Workplace Phoenix 2019. Now with the Workplace Solutions, a Steelcase Premier Partner, he was formerly Wework’s Enterprise Building Openings Manager for the Western U.S and Canada.

He has delivered engaging workspaces for companies like Google, Facebook, BP, and the NBA. Christian is a career long IFMA member and Past President/Director of the Sacramento Valley Chapter, which has the distinct honor of being named “Small Chapter of the Year" three times. In his free time he really enjoys dining out, travel, and live music.

The office of the future will undoubtedly vary between company and culture. But the solution for the majority of workers in the post-COVID workplace will resemble a journey, rather than a single destination. One that blends virtual and in-person experiences, touchless interactions, and technology to bring it all together effortlessly. We’ll share how technology for a post-COVID workplace can easily tie into existing networks, scale with the changing needs, monitor compliance of COVID policies and support a distributed workforce. This presentation will provide view of a safe, connected future work experience that puts existing and new technologies to work in a way that makes our return to the office better than the one we left.

Presenters

Robbie Pitts

General Manager Technology─All Offices

Robbie provides engineering, operations and sales oversight for the One Workplace Technology Team. His team provides technology solutions to schools, businesses, healthcare environments and government facilities to help them improve their bottom line through more efficient operations. Robbie has a long outstanding record of achievement, guiding teams to offer clients improved operations and better financial results.

Eric Evans

Senior Strategic Account Manager

Eric has over 20 years of experience in integration and implementation of commercial Audio-Visual Technology Solutions. He is heavily involved with every aspect of technology from planning, design, and project management through final commissioning. His clients span across Fortune 500 companies, business, education, entertainment, financial services, government, healthcare, architects, contractors, real estate executives and houses of worship

Mark Willison
Technology Sales Director

As Sales Director, Mark guides the team with over 20 years of industry experience and a demonstrated history of working in the Audiovisual, UC, IT & Broadcast industries. His strong business development skills in Sales Leadership, Sales, Digital Technologies and Audio Visual as a Service (AVaaS) will guide the team to reach your project technology goals. Mark’s technology expertise includes both hands-on and management roles, including Usability Lab Engineer at Microsoft, President of a Television and AV integration crewing services, Account Management, Project Management and Partner at various technology service firms.

The world is fast-changing.

Artificial intelligence, automation, and robotics are infiltrating every sector of the supply chain in our “information world”. Over the next 30 years, the FM white collar jobs are more at risk to be automated than the FM expert associates. There is a movement to increase the value of FM services, by increasing their efficiency and effectiveness. The workers of the future who will not be automated, are FM professionals and expert associates who can identify and utilize expertise. These are the “FM Professionals and Expert Associates of the Future”. They must adapt to the new age of artificial intelligence, information systems and automation.

Dr. Dean proposes that identifying and utilizing expertise to cut cost and dominantly increase performance is the only way to secure their future positions. The way to do this is called the Best Value Approach. He proposes FMs need to increase their responsibilities and minimize their workload. The “FM Professionals and Expert Associates of the Future” is a different paradigm from the traditional FM professional. They will use simplicity instead of technical complexity and utilize the language of metrics to simplify. They affect the entire supply chain by bringing efficiency, simplicity, and transparency. The “FM Professionals and Expert Associates of the Future” must learn this new paradigm, vocabulary, and actions to be successful and sustainable in the future.

OVERVIEW

Building design engineers are now evaluating possible changes to improve the ability of these systems to deal with this new challenge and to reduce the risk of human infection to the building’s inhabitants. This course was designed for building owners, developers, architects, engineers and others concerned with the impact of buildings, building systems and design decisions on the health and wellbeing of the building occupants as we all grapple with the devastating impact of this health emergency.

The course will address specific steps that can be made in the design, implementation, operation and maintenance of building mechanical systems to decrease the risk of infection. The course describes the technologies available and science (engineering and virology) behind their effectiveness. The lecture will provide information regarding the impact of these measures on the virus as well as the pros and cons associated with each measure. The lecture will also include a discussion on energy, air quality and comfort implications associated with the various COVID-19 response strategies.

Rick Russell PE, LEED AP, CxA, CEM
Principal

Rick is a Principal with over 22 years of design and construction experience. He has engaged in design of sustainable engineering systems such as natural ventilation, radiant heating and cooling, vivarium system design, vav laboratories, lab heat decoupling, lab heat recovery, displacement ventilation, underfloor air distribution and chilled beams. He has also incorporated computational fluid dynamics (CFD) into his design in an effort to use the latest engineering tools to create highly sustainable buildings. Rick combines his knowledge of energy consumption, systems and costs to create designs that exceed client’s expectations for performance and efficiency.

Michael Flemming PE, LEED AP, CxA, CEM
Associate Principal, Commissioning Agent

Michael is the leader of the San Francisco Commissioning Team and has experience in conducting commissioning (Cx), retro-commissioning (RCx), energy auditing, design coordination, functional testing, and savings analysis for new and existing buildings. He is experienced in leading project teams through the entire Cx and RCx process from pre-design to occupancy phases for HVAC, lighting, plumbing and related control systems.

Session Summary

In today's digital age, data collection and management are key for property and facility management markets─it separates the most successful organizations from the rest of the pack. Drone technology has now opened up a number of data collection opportunities that were previously logistically prohibitive or impossible. These services range from asset management and commercial infrared roof inspections to mapping and surveying, and we will address how these services, as well as drone implementation into your internal operations, will bring value. You will learn the credentials and certifications required for these aerial/drone services along with compliance and regulations. Learn about data driven roof management and what that specifically looks like with this technology- data collection, data visualization, data insight, data storage, data analytics. The history of infrared inspection protocol compared to this new technology and what the advantages are for facility managers will be addressed. Case studies will be presented on how these services have been used for property and facility management clientele, so you will have concrete examples of how this may help you. Drone integration is designed to enhance your existing processes and make them more efficient so that you can stretch your capital outlay as intelligently as possible.

Learning Objectives

Drone compliance, Regulations, Credentials, and Certifications required for these services Applications for Facility Management- Aerial Data Workflow, Drone Sensors, Infrared Inspections, Facility Management Applications and Case Studies, Intelligent Roof Maintenance, Data Analytics Operations Management- Drone Implementation into Internal Operations, Insurance, Organization Policy, Training, Drone Operation Challenges, Drone Platform Selections

Speaker Bio

Sean Muder, President and CEO. Sean Muder is the President and CEO of Altitude UAS, an aerial data solutions company based in Wichita, KS that offers contract drone inspection and consulting services. Sean holds a Master’s degree in Aerospace Engineering from the University of Texas Arlington and is currently pursuing an MBA from Wichita State. He has held senior structural engineering positions at tier one aircraft manufacturers and has over 10 years FAA compliance experience. Sean is a Part 107 licensed commercial drone pilot and holds multiple certifications in infrared inspection. The recent advances in unmanned aerial systems over the last few years has inspired him to seek potential applications for the powerful technology. He is constantly pushing the envelope to offer value propositions to clients.

The design of corporate workspaces has never been so prescribed─until now. Finding new commonalities with healthcare brethren, the office setting is at once a potential source of contagion and a place of irreplaceable in-person connection. And yet the office, like the hospital before it, must move along with one significant change – an expanded boundary of risk. This presentation will explore existing models of health risk, the challenges associated with communicating risk, and propose a novel framework for building worker resiliency by making sense of spatial health risk.

Michelle Ossmann, PhD, MSN, Assoc. AIA
Director, Knowledge & Insights
Healthcare

HermanMiller

Dr. Ossmann is a socio-spatial scientist, dedicated to improving healthcare quality through rigorous design research. Having received both her undergraduate and graduate degrees in nursing from Emory University, Michelle spent 10 years in ED and ICU clinical practice. It was during the redesign of her own ICU that Michelle saw the need for clinician expertise from within design, earning a PhD in Architecture from Georgia Institute of Technology specializing in the intersection of architecture, culture, and behavior─particularly the spatial and visual organization of buildings. At HermanMiller, Michelle bridges human-centered design, emerging business models, and academic research to drive organizational outcomes for Herman Miller’s partners.

SESSION SUMMARY

A Certified Industrial Hygienist and an Accredited Infection Prevention Expert weigh in on strategies to combat the spread of COVID-19. Topics will include coatings that claim to “kill COVID-19” for three months, fogging mystery chemicals, what countermeasures you can implement, and how to address the near term for reoccupying your facilities with an evidence-based approach. Join David Brinkerhoff, CIH, CIEC and Wayne Whitzell, LEED AP, BEP, GBO as they separate the fact from fiction in the current coronavirus battle. There will be plenty of time for viewer questions which can be asked anonymously through the chat box. This is an excellent opportunity to get your questions answered by credentialed industry experts on the front lines in our facilities.

PRESENTERS

David Brinkerhoff, CIH, CIEC Forensic Analytical Consulting Services (FACS)

David has over 17 years of increasing leadership roles within the environmental health, industrial hygiene and hazardous building materials consulting community, while serving a wide array of clients in both the litigated and non-litigated environments. Over the course of his career, he has built a broad range of exposure assessment experience including indoor air quality investigations, building and HVAC system evaluations, evaluating engineering controls and assessing various physical, chemical and biological exposures. He has extensive asbestos abatement and mold remediation project oversight experience for numerous industry sectors including, healthcare, defense, property management, hospitality, higher education and insurance agencies. As a senior member of the technical team, David provides QA/QC oversight on project reports, client hazard communication and services related to industrial hygiene inspections and assessments. David’s understanding of the standard of care in industrial hygiene is the result of having evaluated hundreds of investigation strategies and sampling plans, as well as interfacing and collaborating with some of the top names within the industrial hygiene community.

Wayne Whitzell, LEED®AP, BEP, GBO EVP, DFS Green

Wayne Whitzell has been an active member in IFMA since 2000. He is IFMA’s 2018 International Distinguished Member of the Year. In 2015, he was selected as IFMA’s Associate of the Year at IFMA’s World Workplace in Denver and was selected as IFMA’s Distinguished Author of the Year in 2016. He is the current Programs chair for IFMA’s Corporate Facilities Council and the Past President of IFMA East Bay. Over the years, he has held various chapter positions such as Sustainability Committee Chair, Website Chair, and Sacramento Valley Chapter Vice President. He has presented at several World Workplace conferences and many IFMA chapter and council events around the USA. He supports the IFMA Foundation initiatives by routinely speaking at local schools and colleges about a career in FM. Wayne holds credentials as a LEED®AP, Business Energy Professional (BEP), and is a certified Green Business Operator (GBO).

Wayne Whitzell with DFS Green has been on the front lines of this outbreak, having already disinfected hundreds of facilities in the past three weeks. Wayne and his team have consulted with leadership teams across the United States on their response to COVID-19 and have first-hand knowledge of the approaches that may be taken to mitigate the spread of the virus. Unfortunately, most FMs are unable to publicly discuss their organization’s particular efforts to combat the virus.

Wayne will offer different responses to the virus and provide FMs with the information to understand the disinfection process, which products and equipment should be used to disinfect, and how to avoid collateral issues from a PR and HR perspective.

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Feature Articles

The New Workplace Lexicon: Defining Future Workspaces

Industry 4.0 ─ Building the Future with the Fourth Industrial Revolution

You’re Focusing on the Wrong Things

Columns

From Your President

Editorially Speaking

Videolog

The Experts' Assessment | Episode 1
The Workplace after COVID-19

The Experts' Assessment | Episode 2

Prepare for the New Normal

The Experts' Assessment | Episode 3

Pandemic Strategies for FMs

The Experts' Assessment | Episode 4

Back to Business in 2021

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IFMA CORPORATE FACILITIES COUNCIL

Wednesday, April, 7, 2021 | 12:00 PM EDT

Christian Flanders, FMP
Workplace Consultant
Workplace Solutions, a Steelcase Premier Partner

cflanders@wps.design

Download Dr. Kashiwagi's Speaker Sheet

Covid-19 Mitigation and Tracking Strategies
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SEPARATING FACT FROM FICTION
IN THE BATTLE AGAINST COVID-19

WAYNE WHITZELL, LEED®AP, BEP, GBO
EXECUTIVE VP OF CORPORATE SERVICES, DFS GREEN

Past President, IFMA East Bay
Programs Chair, IFMA Corporate Facilities Council

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